SERVPRO 1-4-8

2/17/2017 (Permalink)

SERVPRO Franchises stand by a 1-4-8 policy for our customers. We are committed to contacting our customers within 1 hour of notification of loss. We will discuss with you the cause of loss, how much of your home and what materials were affected. This gives us an idea of what needs to be packed on our trucks and leads us to the next step. The number 4 is in regards to the amount of time given to get to your home. Once at your home we do an inspection and walk you through the steps we would take to complete the project, to make sure you are comfortable with the process. The next step is contacting your insurance company or property manager within 8 hours of on-site arrival. We give a verbal briefing of the damage and what we foresee is needed to be done to get the structure back to good standing in the shortest amount of time. With this outline our customers know SERVPRO is there fast, in their time of need.