Pack Out with Success!

4/4/2020 (Permalink)

At SERVPRO of North Rensselaer / South Washington Counties, we take our customer’s personal property contents very seriously. We understand that there is nothing worse than having a flood or a fire come through a home and ruin everything in its path.

What are Contents?

A lot of people get confused when saying the word, “contents”. So, to put it in simpler terms, it is everything in a home that is not attached to the structure. Here are some examples of personal property contents:

• Clothing/Bedding
• Furniture
• Electronic
• Knickknacks

If a disaster strikes, what does SERVPRO of North Rensselaer / South Washington do to protect and restore a customer’s personal property contents?

Once a fire or a flood is stabilized, SERVPRO uses a state of art software program called Contents Track. The programs allow us to properly document items and determine what is unsalvageable and salvageable.  Contents Track allows us to be efficient with content and manage all the items is a delicate manor. The very first step is to inventory everything. By taking photos of the damaged areas are really worth a thousand words and the only way to know exactly capture the damage and further update exactly what stage the restoration process is at. For example, if our crew is working on a master bedroom and there are multiple items to go through, first thing is we set up our boxes, and then tag those boxes with QR codes. The QR Codes are like bar codes and once the item is being packed is pictured, the items are scanned and the QR code tag is placed on the box. The code then transmits to the Contents Track software and saved. Once all contents are packed out, typically we move out all the items and bring them to a cleaning location where we can begin the restoration process. One by one each box that is full of contents are unpackaged and cleaned to restore back to its original state. Once cleaned a duplicate QR code is placed on a new clean box and is scanned then marked cleaned in the system. Now, we know this all seems like a long process as well as time consuming, but SERVPRO knows how important contents are to our clients, so we take pride in helping this process run smoothly.

If you have a water or fire disaster, please give us a CALL! 518-677-3444