What our Customers say...


Carl and Bob came to help after a hot water heater flooded my basement. True to their motto: "Like it never even happened." they were able to get the water out quickly and dry up the walls and carpets. The next day the owner of the company came by to check on everything. Hope I never have to call again, but if I did, this would be the team. *****

Professionalism, Quality, Responsiveness

When SERVPRO of North Rensselaer/South Washington Counties trucks show up with the tagline "Like it never even happened." they aren't kidding. I had a septic tank back up and I had a real mess on my hands. My local guys couldn't do the job & thankfully gave me the number for SERVPRO of North Rensselaer/South Washington Counties. At first, they said they couldn't get here until THURSDAY (this happened to be Friday afternoon). I explained my nasty situation. Gabrielle said she'd call me right back. I thought I'd never hear from them again, but sure enough within 15 min. I got a call saying that a crew would be at my house at 6:00PM!!! With a massive show of cleaning force 4 highly experienced and very nice guys showed up, donned hazmat suits/gloves/respirators and went to work. They were here until 10:30...on a FRIDAY NIGHT. They did an amazing job. They came back every day to check on the equipment they left here to dry the place out. By Tuesday the equipment was gone & our house was spotless. I've never met a more professional bunch in my life, and I'm old. I'd recommend John Flood and SERVPRO of North Rensselaer/South Washington Counties any day of the week.

The team from SERVPRO of North Rensselaer/South Washington Counties were fantastic from start to finish with a water-damage issue that required immediate attention. The team demonstrated clear communication, excellent follow-through, and absolute professionalism at every step. I recommend this company without hesitation.

I don't know how they could improve, they're great! John and his team went far and above to get my job done!

John and his team went above & beyond during our difficult time. They arrived quickly and performed great work over the two weeks they were here. Their professionalism, timeliness and communication was very refreshing. They did an amazing job. We would HIGHLY recommend them to everyone!

I just want to thank John and his crew for fast and professional service. I was amazed how quickly they reacted and how professional they were.

I will highly recommended.

Happy customer......

A surprise leak following an extensive renovation caused significant damage to months of hard work. The SERVPRO team led by John Flood was amazing. Their knowledge and professionalism was invaluable in getting a quick start on repairs and in reaching a fair and equitable settlement with our insurer.We were very lucky to find a company of this caliber.

Can't say enough good about this company. I was impressed with the quality of work, character of the workers and their courteous and compassionate attitude.

My experience with SERVPRO was more than amazing! The entire staff was not only professional but truly caring to help me through an awful experience. They were here the day of the flood and worked diligently for the entire time it took to get everything back to normal. If I could give them 10 stars it still wouldn’t be enough! Thank you!

It’s like it never happened.!! ??. John Flood and his crew arrived within a couple of hours. They placed their equipment and explained their plan for drying 2 floors and my cellar after frozen pipe burst. They were there for a week. When they left, my house was dry and clean. They were great.

Robert went above and beyond with his work.

Extremely satisfied, Professional all through

Wonderful and considerate people!

Absolutely satisfied with the work done in my home. John, the owner, was great and very helpful the entire time.

First time for this happening and everyone I was in contact with was professional, friendly and helpful. I give a 10 to each employee. SERVPRO is who I would call again, should I need those services.

We had a smoke-damage situation that affected 2 hotel rooms in July, peak season.  SERVPRO handled our needs very quickly, professionally and thoroughly.

They did a complete evaluation of the damage, made a comprehensive list of areas and articles to be cleaned, and proceeded in a timely manner, making our downtime minimal.  Their presence in the hotel was very non-invasive and they kept us in the loop the entire time.

We highly recommend this company to handle any cleanup & restoration needs.  Kudos to John and company!

Looks like brand new! Great Job

Staff couldn't have been more helpful!

John & his team are amazing! We love them.

Thank you guys. You not only were extremely professional, but you went the extra mile for us and we appreciate it.

I couldn’t be happier with how the carpets came out, no stains came back and the carpets look like new again. Thanks so much!!

Very pleased! Fast and efficient and friendly.

Excellent job and all staff very professional!

We really enjoyed and appreciated working with John and his team.

The guys did a great job with all the work and I would strongly recommend and use them in the future!

Can't believe the great work you do and how professional everyone is. I was very happy with all the work and would use SERVPRO in the future.

I am so thankful for Angie & John, who helped my family out so quickly in this difficult time.

Very great company! Would definitely recommend and use again! Very friendly and professional!

SERVPRO did an amazing job with our facility. They responded quickly and were attentive to all our concerns. Johnny and the men were great, they were very knowledgeable and were very professional along with the office staff. They walked me through all of the steps and made this disaster very manageable. I would use SERVPRO again in the future for any of our water or fire damage needs.

Excellent, prompt service. I'm very happy with the job that SERVPRO has done.

John, You and your staff were second to none!! I want to THANK YOU so much for all you have done for us over the past couple years! A job well done!

"Five stars on all levels - quality of work, professionalism, courteousness and compassion. We would recommend them to anyone and would definitely contact them again should we ever have another disaster."

These guys were excellent! On time, friendly, courteous, just a great bunch. Did a very good job. I couldn't be more pleased.

"I wanted to thank John, Johnny and the crew for all they did at a very difficult time. They were very professional, always on time, and great workers. Thanks for all the help."

"Thank you for your prompt and professional service! My basement looks great."

"Hope I never need John's crew, but would call them first if needed!"

"The guys were great and very nice and I would call them again."

"Very satisfied, nice crew"

"We want to thank everyone at SERVPRO for all your hard work and doing such a wonderful job of cleaning our church. Everyone went above and beyond our expectations. George and I want you to know how much it meant to us. I know it couldn't have been easy, but never once did we hear a complaint for working in such stinky conditions. Thank you all."

"Everyone has been extremely wonderful. Cannot thank you all enough!"

"Your staff is very knowledgeable & helpful in a hard time."