Carl and Bob came to help after a hot water heater flooded my basement. True to their motto: "Like it never even happened." they were able to get the water out quickly and dry up the walls and carpets. The next day the owner of the company came by to check on everything. Hope I never have to call again, but if I did, this would be the team. *****

When SERVPRO of North Rensselaer/South Washington Counties trucks show up with the tagline "Like it never even happened." they aren't kidding. I had a septic tank back up and I had a real mess on my hands. My local guys couldn't do the job & thankfully gave me the number for SERVPRO of North Rensselaer/South Washington Counties. At first, they said they couldn't get here until THURSDAY (this happened to be Friday afternoon). I explained my nasty situation. Gabrielle said she'd call me right back. I thought I'd never hear from them again, but sure enough within 15 min. I got a call saying that a crew would be at my house at 6:00PM!!! With a massive show of cleaning force 4 highly experienced and very nice guys showed up, donned hazmat suits/gloves/respirators and went to work. They were here until 10:30...on a FRIDAY NIGHT. They did an amazing job. They came back every day to check on the equipment they left here to dry the place out. By Tuesday the equipment was gone & our house was spotless. I've never met a more professional bunch in my life, and I'm old. I'd recommend John Flood and SERVPRO of North Rensselaer/South Washington Counties any day of the week.

The team from SERVPRO of North Rensselaer/South Washington Counties were fantastic from start to finish with a water-damage issue that required immediate attention. The team demonstrated clear communication, excellent follow-through, and absolute professionalism at every step. I recommend this company without hesitation.

It’s like it never happened.!! ??. John Flood and his crew arrived within a couple of hours. They placed their equipment and explained their plan for drying 2 floors and my cellar after frozen pipe burst. They were there for a week. When they left, my house was dry and clean. They were great.

Very great company! Would definitely recommend and use again! Very friendly and professional!

Excellent, prompt service. I'm very happy with the job that SERVPRO has done.

John, You and your staff were second to none!! I want to THANK YOU so much for all you have done for us over the past couple years! A job well done!

These guys were excellent! On time, friendly, courteous, just a great bunch. Did a very good job. I couldn't be more pleased.

"I wanted to thank John, Johnny and the crew for all they did at a very difficult time. They were very professional, always on time, and great workers. Thanks for all the help."

"Thank you for your prompt and professional service! My basement looks great."

"Hope I never need John's crew, but would call them first if needed!"

"The guys were great and very nice and I would call them again."

"Very satisfied, nice crew"

"Your staff is very knowledgeable & helpful in a hard time."