SERVPRO Commercial Carpet Cleaning

4/27/2020 (Permalink)

John Flood-Owner Cleaning Carpets At Bennington College.

At SERVPRO of North Rensselaer/South Washington Counties we take pride in the way we handle our commercial carpet cleaning accounts. First, we always do our best to build a relationship with our customers and then work out the logistics. The reason why we start with relationships first is so we are able to continue building our relationship with our customers. We strive to continue servicing their carpets cleaning needs and want to help maintaining them in the future. Our goal is not to give a “one and done service”. Occasionally, there are some businesses that want the “one and done service” and we accommodate to their needs for cleanings as well. For our first time customers, after our professional carpet cleaning is completed, at a satisfactory level, we would hope to continue to service your carpet cleaning needs. Rates will always be different, however at SERVPRO we are competitive, and we don’t change the style or the way we do things.

Once the relationship has been built and the need for regular carpet cleaning maintenance is established, a work plan is created to justify the scope of work and payment details. The Scope of Work is dependent on the area in need of cleaning, whether it is just carpet or if there is furniture involved that is in the need of upholstery cleaning. Then there is sampling done prior to any cleaning. Since there is a number of ways to clean carpets and/or upholstery, taking a sample and doing a test run will determine what the type of fabric is being used and how chemicals react to clean the area the best. Sometimes you must do a dry clean and some time it is a wet clean. All depend on the type of material needed to be cleaned. Other determinations in the scope of work would be how often the actual cleaning needs to be performed. A lot of time we have seen that the main traffic areas are done more often then an entire area. So, we typically would suggest, monthly traffic lanes being cleaned and with every 6 months the entire are should be cleaned. Thus, we also know this depends on the type of business. Once the scope of work is created, we move on to payment details. Like other carpet cleaning businesses our rates are based on size and square footage. Thus, we always take the proper measurements for clear and precise pricing.

To sum up, building relationships is the determining factor in developing continual carpet cleanings for commercial application. Locking in continual carpet cleanings, not only helps SERVPRO grow an important customer base, but also allows some relief to the commercial owners who are constantly looking for someone to come and clean their carpets.

If you are in need of a carpet cleaner and want to start to build a relationship with us, Please give us a CALL! 518-677-3444